This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally.
The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated.
We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.
Posted May 29, 2026 - 13:51 MDT
Update
ChildPlus Desktop and Online have been restored and users should be able to log in normally. Our team is actively monitoring to confirm full stability.
We are continuing to investigate the root cause and will provide a final update once confirmed.
Posted May 29, 2026 - 12:21 MDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 29, 2026 - 12:18 MDT
Investigating
We are currently investigating an issue affecting ChildPlus Desktop and Online. Users may be unable to connect to the application at this time.
Our engineering team has been engaged and is actively working to identify and resolve the cause. We will provide an update as soon as more information is available.
Posted May 29, 2026 - 11:55 MDT
This incident affected: ChildPlus (Online, Desktop, Communication App).