All Systems Operational

Payment Processing Operational
API Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal Operational
Cloud Database Cluster - Primary Operational
Web Apps Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
ChildPlus Operational
Online Operational
Desktop Operational
Communication App Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026
Resolved - This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally.

The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated.

We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.

May 29, 13:51 MDT
Update - ChildPlus Desktop and Online have been restored and users should be able to log in normally. Our team is actively monitoring to confirm full stability.

We are continuing to investigate the root cause and will provide a final update once confirmed.

May 29, 12:21 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 12:18 MDT
Investigating - We are currently investigating an issue affecting ChildPlus Desktop and Online. Users may be unable to connect to the application at this time.

Our engineering team has been engaged and is actively working to identify and resolve the cause. We will provide an update as soon as more information is available.

May 29, 11:55 MDT
Resolved - This incident has been resolved. New family registration pages are fully restored and operating normally across all affected SchoolCare Works environments.

We apologize for the disruption this caused to your operations. If you continue to experience any issues, please contact our support team.

May 29, 11:51 MDT
Monitoring - A hotfix has been deployed to all affected production environments and new family registration pages have been verified as restored. We are actively monitoring to confirm full stability.

No further action is needed on your end. We will post a final update once we have confirmed the issue is fully resolved.

May 29, 10:55 MDT
Identified - We have identified the root cause of the issue affecting new family registration pages for SchoolCare Works customers. A fix has been developed and is currently completing final validation.

We are targeting deployment to production within the next 30 minutes. All other areas of the SchoolCare Works application continue to function normally.

We will post another update once the fix has been deployed.

May 29, 10:22 MDT
Investigating - We are aware of an issue affecting new family registration pages for SchoolCare Works customers. Families attempting to access registration pages are receiving an error preventing them from completing registration.

All other areas of the SchoolCare Works application are functioning normally.

Our engineering team is actively investigating and working toward a resolution. We will provide updates as they become available.

May 29, 09:53 MDT
May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.