Procare Solutions Service Status Status

All Systems Operational

Payment Processing Operational

API Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

ChildPlus Operational

Online Operational

Desktop Operational

Communication App Operational

Procare Professional Development Operational

ChildPlus Continuing Education Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 31, 2026

No incidents reported today.

May 30, 2026

No incidents reported.

May 29, 2026

ChildPlus – Service Disruption

Resolved - This incident has been resolved. ChildPlus Desktop and Online are fully restored and operating normally.

The disruption was caused by an underlying hardware issue on AWS infrastructure that affected the servers hosting the ChildPlus application. AWS has confirmed the issue on their end and it has been remediated.

We apologize for the impact this caused. If you continue to experience any issues accessing ChildPlus, please contact our support team.
May 29, 13:51 MDT

Update - ChildPlus Desktop and Online have been restored and users should be able to log in normally. Our team is actively monitoring to confirm full stability.

We are continuing to investigate the root cause and will provide a final update once confirmed.
May 29, 12:21 MDT

Monitoring - A fix has been implemented and we are monitoring the results.
May 29, 12:18 MDT

Investigating - We are currently investigating an issue affecting ChildPlus Desktop and Online. Users may be unable to connect to the application at this time.

Our engineering team has been engaged and is actively working to identify and resolve the cause. We will provide an update as soon as more information is available.
May 29, 11:55 MDT

SchoolCare Works – New Family Registration Pages Unavailable

Resolved - This incident has been resolved. New family registration pages are fully restored and operating normally across all affected SchoolCare Works environments.

We apologize for the disruption this caused to your operations. If you continue to experience any issues, please contact our support team.
May 29, 11:51 MDT

Monitoring - A hotfix has been deployed to all affected production environments and new family registration pages have been verified as restored. We are actively monitoring to confirm full stability.

No further action is needed on your end. We will post a final update once we have confirmed the issue is fully resolved.
May 29, 10:55 MDT

Identified - We have identified the root cause of the issue affecting new family registration pages for SchoolCare Works customers. A fix has been developed and is currently completing final validation.

We are targeting deployment to production within the next 30 minutes. All other areas of the SchoolCare Works application continue to function normally.

We will post another update once the fix has been deployed.
May 29, 10:22 MDT

Investigating - We are aware of an issue affecting new family registration pages for SchoolCare Works customers. Families attempting to access registration pages are receiving an error preventing them from completing registration.

All other areas of the SchoolCare Works application are functioning normally.

Our engineering team is actively investigating and working toward a resolution. We will provide updates as they become available.
May 29, 09:53 MDT

May 28, 2026

No incidents reported.

May 27, 2026

No incidents reported.

May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026

No incidents reported.

May 17, 2026

No incidents reported.