Procare Solutions Service Status Status

All Systems Operational

Payment Processing Operational

API Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

ChildPlus Operational

Online Operational

Desktop Operational

Communication App Operational

Procare Professional Development Operational

ChildPlus Continuing Education Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 15, 2026

No incidents reported today.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026

No incidents reported.

Jul 9, 2026

Payment Processing Outage

Resolved - The payment processing disruption has been resolved, and all payment attempts are now processing successfully. The disruption impacted payment processing beginning at approximately 9:00pm PT on 7/8/26, with a full outage from 2:00 AM to 5:15 AM PT on 7/9/26.

Payments attempted unsuccessfully during this period were not processed, and users would have received a connection error. These were connection failures, not payment declines, and no decline fees will be assessed as a result of this incident. Impacted Procare Online Autopay payments will automatically retry today.

Our teams have confirmed that payment processing remains stable, and we are closing this incident as resolved.

We appreciate your patience while we worked to restore service.
Jul 9, 08:42 MDT

Monitoring - Payment processing has been restored, and transactions are now processing successfully. The disruption impacted payment processing from approximately 2:00 AM to 5:15 AM PT.

Payments attempted during this period were not processed, and users would have received an error message. Autopay transactions impacted by the disruption will automatically be reattempted.

Our teams will continue to monitor the system to ensure stability. We will provide an additional update once the incident is fully resolved.

We appreciate your patience while we worked to restore service.
Jul 9, 06:19 MDT

Identified - We are currently experiencing an issue impacting all payment processing. Customers may be unable to complete payment transactions at this time.

Our teams are actively investigating the issue and working to restore service as quickly as possible. We will provide additional updates as more information becomes available.

We apologize for the disruption and appreciate your patience while we work toward a resolution.
Jul 9, 06:10 MDT

Jul 8, 2026

No incidents reported.

Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

Jul 5, 2026

No incidents reported.

Jul 4, 2026

No incidents reported.

Jul 3, 2026

No incidents reported.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.