Procare Solutions Service Status Status

All Systems Operational

Payment Processing Operational

API Operational

PayNow Operational

Procare Desktop Operational

MyProcare Parent Portal Operational

Cloud Database Cluster - Primary Operational

Web Apps Operational

Procare Online/Family Engagement Operational

Schools Login Operational

API Operational

SchoolCare Works/DayCare Works Operational

API Operational

SchoolCareWorks Main Site Operational

DayCareWorks Main Site Operational

ChildPlus Operational

Online Operational

Desktop Operational

Communication App Operational

Procare Professional Development Operational

ChildPlus Continuing Education Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

Payment Processing Issues

Resolved - The payment processing issue affecting one-time payments in our mobile app has been resolved. All payments are now processing as expected. Families who experienced an authentication error can now retry their payment.

We apologize for any inconvenience this may have caused and thank you for your patience. If you continue to experience issues, please contact Procare Customer Support by utilizing the chat on the bottom right-hand corner of Procare Online.
Mar 31, 10:00 MDT

Update - We are continuing to investigate reports of authentication errors when processing payments in our mobile application. We can confirm this issue is isolated to one-time payments only. Families on recurring plans are not affected and payments will continue to process as normal.

In the meantime, all payments on the web are processing as expected. We recommend using the web platform to process one-time payments until this issue is resolved: https://schools.procareconnect.com/login

We appreciate your patience and will share further updates as they become available.
Mar 31, 08:25 MDT

Investigating - We are currently investigating reports of customers receiving authentication errors when attempting to process payments within our mobile application. Our team is actively working to identify the cause and scope of this issue.

In the meantime, payments on the web are processing as expected. We recommend using the web platform to process payments until this issue is resolved: https://schools.procareconnect.com/login

We will provide updates as more information becomes available.
Mar 31, 07:39 MDT

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.