All Systems Operational

Payment Processing Operational
API Operational
PayNow Operational
Procare Desktop Operational
MyProcare Parent Portal Operational
Cloud Database Cluster - Primary Operational
Web Apps Operational
Procare Online/Family Engagement Operational
Schools Login Operational
API Operational
SchoolCare Works/DayCare Works Operational
API Operational
SchoolCareWorks Main Site Operational
DayCareWorks Main Site Operational
Procare Professional Development Operational
Procare Professional Development Operational
ChildPlus Continuing Education Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Scheduled Maintenance for Desktop Dec 21, 2025 17:00-21:00 MST

Dear Desktop Customer:

Desktop will be intermittently unavailable from 12/21/2025 5-9pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Dec 10, 2025 - 14:31 MST

Scheduled Maintenance for Payments Dec 21, 2025 19:00-23:00 MST

Dear Payments Customer:

Payments will be intermittently unavailable from 12/21/2025 7-11pm MT due to scheduled maintenance. We apologize for any inconvenience.

Sincerely,

The Procare Team
Posted on Dec 10, 2025 - 14:30 MST
Dec 14, 2025

No incidents reported today.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Tuition Express batch submission error on Procare Desktop
Resolved - The issue affecting the processing of large TE payment batches has been resolved. Centers should no longer encounter the “Input string is not in correct format” error.

A restart of the Procare Desktop software is required to pull down the update and apply the fix.

If you continue to experience issues, please contact Procare Customer Support.
Dec 11, 14:28 MST
Investigating - We are investigating an issue introduced with the Procare Desktop 2025.18.1 update that is preventing some centers from submitting Tuition Express batches. Impacted centers will see the error message "Input string was not in a correct format." Our team has identified the root cause and is actively working on a fix, which we expect to deploy by end of day 12/11/2025. There is currently no workaround available. Please continue to monitor this status page for updates. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue.
Dec 11, 13:06 MST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage